Returns

In the event that you order the incorrect product or change your mind, RTS is able to offer a store credit or exchange only, provided you meet the below criteria.

Eligibility

To qualify for a store credit or exchange for change of mind or incorrectly ordered products:

• Items must be returned within 90 days of receiving
• Items must be unused, in saleable condition, and with it’s original packaging
• Proof of purchase must be provided
• You must be the original purchaser
• You must be able to produce a form of identification
• Return shipping costs are the responsibility of the customer

Once we’ve received and inspected your return, we’ll issue a store credit for the item’s purchase value (excluding shipping costs).

Non-Returnable Items

We are unable to accept returns for:

• Clearance or reduced items
• Products that have been used, fitted, damaged due to misuse, or damaged after delivery
• Products that have developed issues due to general wear and tear
• Items not in original packaging
• Products returned without proof of purchase or where you are not the original purchaser

This return policy only applies to items purchased directly from RTS. Items purchased via an RTS dealer are subject to the return policy of the place of purchase.

For items that are shipped incorrectly, please contact the team so we can arrange to get the correct item to you. For items that are faulty or defective, please see our Warranty.

Warranty

RTS products are made to the highest standards and all products are warranted for a period of 12 months from date of purchase for either repair or replacement at RTS’s sole discretion.

Warranty may be voided if the product has been misused, modified, or used for the incorrect application. RTS will not be responsible for any damages being incidental or consequential as a result of using an RTS product incorrectly. This warranty covers the replacement of the defective component only, it does not cover associated labour or installation costs.

Any product requiring a warranty appraisal must be returned to the place of purchase with the original invoice.

This warranty only applies to the original retail purchaser and expires upon transfer of title of any RTS products by the original retail purchaser.

We reserve the right to change design or specification at any time without notice. Products are for on and off road automotive, marine, motorcycle and industrial use only. If not sure of suitability or compliance, please check with your local distributor prior to purchase.